Operations Support Officer

XXImo is growing rapidly, and we are looking for you! As an Operations Support Officer, you will be at the heart of our back office, managing the technical and administrative processes that keep our operations running smoothly. You will handle customer onboarding, maintain system configurations, and ensure that data is accurately set up in our platforms. You thrive when everything is perfectly organized, enabling other departments to operate even more efficiently. With your eye for detail and proactive approach, you play a vital role in the smooth execution of our operations, contributing directly to the success of our customers.

About the Operations team

The Operations department is a relatively new team within XXImo and that's why we're looking for you to help make it successful! From the back office, the Operations team ensures that the use of XXImo runs smoothly for our merchants, partners, customers and end users.

The Operations team is in the centre of the organization, which means that you will be working with other teams on a daily base (such as Customer support, IT support, Development, Sales / Account management and finance departments). In this position you will report to the Team Lead Operations.

Role & Responsibility

• Lead the (sometimes complex) onboarding of new customers and configure their setups in our backoffice system.
• Advise internal and external stakeholders on configuration options, functionalities, and system capabilities.
• Create, manage, and adjust arrangements and profiles for customers to facilitate various mobility packages.
• Collaborate on creating, managing, and adjusting fee plans for customers.
• Continuously monitor operational processes, including mandates and balance controls, ensuring that SEPA mandates are actively and correctly registered.
• Contribute to the development of new functionalities and improvements within our product and processes.
• Maintain customer relationships by answering questions and providing daily support.
• Coordinate and collaborate with various departments to ensure seamless operational execution.
• Manage and clean up our internal backoffice system, ensuring accurate and efficient use.
• Create new merchants in our network and keeping the network up to date.
• Monitor, analyse and report about declined transactions from our customers.

Knowledge, expertise & competencies

• You have a proactive, solution-oriented approach and enjoy tackling challenges and complex puzzles.
• You are comfortable communicating professionally with B2B customers and stakeholders.
• You are service-oriented, customer-friendly, and have a keen eye for detail.
• You have at least an MBO-level diploma and a minimum of 2 years of work experience, or you have recently completed your HBO degree and are looking for your first job.
• You have technical affinity and are comfortable working with ms office, new systems and configurations
• You are fluent in both Dutch and English, verbally and in writing.
• You are available for a minimum of 32 hours per week, preferably 40 hours.

We offer

• You will work in a very innovative, fast-growing and internationally oriented organization.
• Be part of a quite new team, where we have a lot of opportunities to grow.
• Be part of the unique “AutoBinck ecosystem” with many different solutions and ventures and to work closely together with our teams on innovation in mobility. Being part of AutoBinck Group, means we enjoy great support in knowledge and a financially strong shareholder.
• The right facilities to work from home.
• Competitive compensation package.
• Mobility budget including our Mobility Card.
• Fit for XXImo program (compensation for a gym membership).
• A contribution of 2% of your gross monthly salary (max. € 100) to your health insurance;
• Daily contribution to your lunch which you can consume in the company restaurants.
• A fantastic workplace at WTC Utrecht CS with a phenomenal view;
• Fun team activities with the team!

How to apply

Do you see yourself working with us? Then send us a message! For more information about the vacancy, you can contact Q-logic, Mirjam Loenen, m.loenen@q-logic.nl, +31 6 23941975