Customer Support Specialist

Are you passionate about helping customers and delivering outstanding support? Do you thrive in solving complex issues and ensuring customer satisfaction? 

If so… you might be the perfect fit for our Customer Support Specialist role at SnappCar, focusing on the Netherlands.

Dutch language skills are a hard requirement for this position!

About the job

As a Customer Support Specialist, you’ll play a crucial role in our fast-paced scale-up environment, serving as the heart of SnappCar’s car-sharing community. In this position, you will act as a brand ambassador, delivering exceptional support to our users—both renters and owners. Your responsibilities will include:

• Resolving customer inquiries related to insurance, damages, disputes, and account issues

• Assisting renters with urgent technical problems to ensure seamless experiences

• Supporting and empowering team members, including mentoring junior colleagues

The team offers their support to our growing community 365 days per year.

You’ll also collaborate closely with cross-functional teams to improve processes and contribute to the development of our platform and customer service operations. With a proactive approach, you’ll identify areas for improvement and share creative solutions to enhance both customer satisfaction and team efficiency.

About you

We are looking for a customer-focused professional who is passionate about problem-solving and thrives in a dynamic, multicultural environment. You bring a mix of experience, enthusiasm, and the ability to deliver high-quality support.

Requirements:

• Proven experience in inbound and outbound customer service

• Native or fluent Dutch and excellent English skills (required)

• Availability for at least 32 hours per week

• Flexibility to work occasional irregular shifts, including evenings, weekends, or holidays

Preferred skills:

• Strong problem-solving mindset and ability to handle complex cases independently

• Collaborative and supportive attitude, with experience mentoring team members

• Intrinsically motivated to support SnappCar’s mission of reducing car usage for a greener future

Even if you don’t meet every single qualification, we still encourage you to apply: your energy, enthusiasm, and willingness to learn can take you far!

What we bring to the table

Yes, we ask a lot from you, but you will get a lot in return! Besides a hands-on position for a responsible Support Specialist at a growing organization within a young and driven team, we offer you:

• Making an actual impact on the world 🌍;

• A very creative, energetic and international working environment at a great HQ office in the centre of Utrecht 🏢;

• Competitive salary: €2400 to €3000 per month (full-time) 💲;

• 8% yearly holiday pay (paid out yearly in June) 🏖️ ;

• Unlimited Holiday Policy 🍹;

• Snabbatical (1 month paid leave after 3 years of employment, and 3 months leave after 5 years) 💤;

• End-of-the-Year financial bonus, based on company performance ⚙️;

• A laptop to do your work 💻;

• Travel expenses paid (so you can actually get to the office on office days) 🚅 ;

• Free rides (SnappCar credits) 🚖 ;

• Delicious healthy lunches on office days, snacks and free drinks 🥬;

• Lots of fun, teambuilding and celebrating successes together! 😄