Customer Support Specialist

Do you love helping users and owners on the SnappCar’s car sharing platform with their questions? Do you get energy from handling complex support cases? Do you want to make an actual impact on the world? Then you might be the right candidate to become a Customer Support Specialist at SnappCar!

Dutch language skills are a hard requirement for this position!

About the job

In SnappCar’s high paced scale-up environment, the Customer Support team is the beating heart of our car sharing community. In this role, you are a SnappCar ambassador, as you engage and activate our users and help them with their questions and challenges, including (but not limited to):

• insurance & damage related issues;

• renter/owner disputes;

• account related questions;

• helping renters with immediate technical issues.

The team offers their support to our growing community 365 days per year.

Since you work in a young and driven team, partly covered by students, you use your expertise and passion for support to coach more junior level team members. In this role, you will also work closely together with other teams inside SnappCar. You will have a lot of opportunities to float creative ideas and have a significant impact on both the platform and the Support team.

What we bring to the table

Yes, we ask a lot from you, but you will get a lot in return! Besides a hands-on position for a responsible Support Specialist at a growing organization within a young and driven team, we offer you:

• Making an actual impact on the world 🌍;

• A very creative, energetic and international working environment at a great HQ office in the centre of Utrecht 🏢;

• Competitive salary 💲;

• 8% yearly holiday pay (paid out yearly in June) 🏖️ ;

• Unlimited Holiday Policy 🍹;

• Snabbatical (1 month paid leave after 3 years of employment, and 3 months leave after 5 years) 💤;

• End-of-the-Year financial bonus, based on company performance ⚙️;

• A laptop to do your work 💻;

• Travel expenses paid (so you can actually get to the office on office days) 🚅 ;

• Free rides (SnappCar credits) 🚖 ;

• Delicious healthy lunches on office days, snacks and free drinks 🥬;

• Lots of fun, teambuilding and celebrating successes together! 😄

What you bring to the table

Now you know what we can offer you, let’s see if we’re match! We are looking for someone who is excited about helping people. An intrinsically motivated Support Specialist, driven by solving problems and in doing so helping to achieve SnappCar’s mission: getting more cars off the road. With positive energy, without using a personal script, you are helping our users with questions, challenges, and feedback.

You know what it takes for a Support team to be successful and together with your colleagues will increase our efficiency & quality in helping our community. You value a diverse, multicultural working environment.

We ask of you to:

• be demonstrably experienced with inbound and outbound customer service;

• have excellent Dutch & English language skills are a hard requirement for this position;

• be available for 32-40 hours per week;

• be able to occasionally work irregular shifts (evenings/weekends/holidays)

That said, enthusiasm and positive energy will take you a long way. So, if you don’t meet 100% of the requirements mentioned above, we still encourage you to apply! The only hard requirement is having excellent Dutch language skills.

SnappCar tries to be an equal opportunity employer and welcomes applications from individuals of all races, genders, ages, religions, disabilities, and sexual orientations. We value the perspectives and experiences that individuals from diverse backgrounds bring to our organization, and we strive to create a workplace where everyone feels welcomed and supported. Therefore, we encourage qualified candidates of all backgrounds to apply.